BusinessHub manual
Login, password and access troubleshooting
Recover accounts and understand missing menus, role permissions, branch access and subscription restrictions.
Forgotten password
Select Forgot password on the login screen and request a secure reset email. A company access manager or platform administrator may trigger the reset email but cannot see or choose the new password.
Missing menu or 403
BusinessHub hides sections your role cannot use. Ask an authorised company access manager to review your role permissions and branch assignments. Direct URL access remains blocked.
Wrong branch or register
Confirm the active company, assigned branch and authorised register. Branch managers cannot open locations outside their assignments.
Subscription restriction
Trial, active, grace, read-only, expired and suspended states allow different actions. Open Billing for status and renewal instructions; operational data is not automatically deleted.
Super App unavailable
The Super App also requires platform-administrator activation for that company. Role permission alone cannot enable the module.
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Open BusinessHub and follow the guide one step at a time.